Refund & Remediation Policy
QuickCycle Laundry is committed to professional service standards. Where service delivery does not meet reasonable expectations, remediation may be considered under the following framework:
Eligibility
Refunds or compensation may be considered in cases of:
Verified processing errors
Proven garment damage due to operational negligence
Service non-delivery
Claims must be submitted within 24 hours of delivery.
Non-Refundable Situations
Refunds will not apply to:
Stain removal limitations
Pre-existing garment damage
Dye bleeding due to unstable fabric
Items without care labels
Delays caused by force majeure events
Compensation Structure
Remedies may include:
Re-cleaning at no additional cost
Partial refund
Service credit
Compensation capped at 5x service charge or depreciated value
All claims are subject to management review and investigation.
Corporate Accounts
Corporate clients are governed by agreed Service Level Agreements (SLAs). Where applicable, SLA terms shall determine remediation processes.
Supremacy Clause
In the event of any conflict, inconsistency, or ambiguity between this Refund & Remediation Policy and any other QuickCycle Laundry communication, webpage, marketing material, or document, the official Refund Policy issued and approved by Nweke Holding Company LTD shall prevail and supersede all other representations.
The determination of Nweke Holding Company LTD shall be final and binding.
To file a refund request, click the File a Claim button to be redirected to the form.